Return Policy
Thank you for shopping at Renomy! Our return policy includes the following:
Returns and exchanges are only accepted in the event of serious quality issues or loss of the shipment.
Some items are not eligible for return. Perishable products such as food, flowers, newspapers and magazines are not eligible for return. We also do not accept products containing intimate or hygiene products, hazardous materials or flammable liquids or gases.
At the same time, we would like to inform you that returns and exchanges are not possible in the event of purchasing the wrong size.
If you order an item that is the wrong size or does not meet your expectations, we cannot issue a refund, exchange or replacement.
We do not offer refunds for orders paid online.
We do not offer returns or exchanges for orders paid upon delivery.
All costs related to return shipping or exchange are the responsibility of the customer.
Returns and exchanges must be reported within 14 days of receiving the order.
Items must be returned in their original packaging and undamaged.
Once we receive your return or exchange, we will respond to your order within 7 business days.
Thank you for choosing Renoma as your clothing store!